Privacy Policy

Your privacy is important to us. The following privacy statement describes our current privacy practices with respect to any information collected when you visit our web site.

Web Site Privacy Statement (This policy was last updated on Oct. 20, 2009)

This Privacy Statement describes our current privacy practices with regard to information we collect when you or your computer interact with our web site.

Information Collection and Use
We collect information from our users and their computers when they view our web site. We collect both personally identifiable and non-personally identifiable information. We also collect information from you when you request support or make inquiries about our products or services.

We may ask you to provide us with personally identifiable information at various points while you use our web site, such as when you register for services from us. Examples of the types of personally identifiable information we collect range from your e-mail address to your name, street address, phone or fax number and e-mail address.

We use the personally identifiable information you provide about yourself to fulfill your requests for services, to contact you, to respond to your inquiries about our offerings, and to customize the content of our web site. If you have given us permission, we will use your e-mail address and other personally identifiable information to send you our newsletter or to communicate with you about services we believe may be of interest to you.

We also may use some of this information in anonymous or statistical forms, such as aggregating geographic information from user addresses, to better understand our customers. We will not use this information in any way that personally identifies you.

Log Files
We use the information in our server log files to analyze trends in the usage of our web site, to administer and maintain our web site, to track a user’s path through our web site, and to gather broad demographic statistics about our web site and the ways in which they are used. Most of the information in these files is not unique to you as an individual, such as the files requested and pages you visit on our web site, the web site from which you may have been referred to our web site, and information about the type of browser you use and its settings. Some of the log files contain IP addresses and other personally identifiable information which are not used.

A cookie is a small text file stored on a computer that contains information associated with that computer. Our web site is currently not using cookies. (You can instruct your browser to stop accepting cookies from web sites. If you do so, however, you will hinder your experience by, for example, preventing yourself from placing orders on many web sites, and viewing some information on web sites and logging into forums and message boards.)

Disclosure of Information
We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary

  • to fulfill your requests for services,
  • to protect the security of our services, web site, and users,
  • to protect ourselves from liability,
  • to respond to legal process or comply with law.

We do not share statistical information about users of our web site with third parties, including our vendors, clients, potential customers, or distributors. We do not link this information to any personally identifiable information.

Public Forums
Should you participate in public forums on our web site, any information you make available in these forums would become public information and could be used by others to send you unsolicited communications. Please be careful about disclosing personal information in public forums.

User Choices
Users who wish to stop receiving electronic newsletters or marketing materials may unsubscribe by following the appropriate link in the e-mail, or by going to the mailing list subscription page on our web site and selecting the “unsubscribe” option.

Changes to this Privacy Statement
The Lonn Spencer Agency will occasionally update this Privacy Statement as our web site and services evolve. When we do, we will also revise the “last updated” date at the top of the Privacy Statement. For material changes to this Privacy Statement, we will notify you by placing prominent notice on the Web site.

If you have questions about this Privacy Statement, its implementation, or our practices, please contact us.